Customer Care


Ordering Online
How to Order
Shop our wine store located at www.gregnormanestateswine.com to add items to your shopping cart. You must be over 21 years of age to purchase and receive wine. All deliveries require an adult signature.

Returning Customers
Place your order, then check out using your password protected account information. We've stored your billing and shipping details in our secure files for your convenience. Confirm your order and print the receipt. You will receive a confirmation email sent to the account you have on file.

First Time Buyers
Add products from our Wine Shop to your cart. As you check out, set up your online account using our secure shipping and billing information files. Confirm your order and print the receipt. You will receive a confirmation email sent to the account you have on file.

Payment Options
We accepts Visa®, Mastercard®, American Express® and Discover®. Personal checks are not accepted.

Sales Tax
All orders orders will have appropriate local tax rates applied.

Order Confirmation
Once you place your online order, we will send an email order confirmation to the email address associated with your account.

Order Status
Once your order ships, we will email you tracking information which will allow you to connect to the shipping website. If your tracking number is "not found," please give the system 48 hours to register the information from the shipping company and make it available to view online.

If you have any questions about your order, please contact us.

Account Information
Account Login/Password Assistance
Please use the same email address with which you originally registered as your account login. If you do not remember your account password, go to the My Account page, enter your account login (email address) in the field next to "Forgot your password?" and click Submit. A new password will be emailed to the email address associated with your account.

Billing Information
You may save and update your billing information online in the My Account section of the website. Simply login and select Credit Cards in My Account.

Purchase History
Orders that you place online will be saved in your account. To review them, login to My Account and click Past Orders / Order Status. Click on any order number to review specific order and tracking information.

If you have any questions about your order, please contact us here.

Correcting/Updating Account Information
If your account information changes, such as shipping or billing address, credit card information, login information, etc., you can make changes in the My Account section of the site.

Security & Privacy
Customers can be assured that orders placed online are secure. Personal information such as credit card numbers is required to complete an order online. This information is protected with the best encryption software in the industry - SSL (Secure Socket Layers), provided by VeriSign, the premier encryption software company available today.

Shipping & Returns
Shipping Methods & Costs
Orders are processed Monday through Friday. Expect orders placed after business hours to take two days for processing. FedEx Overnight orders placed during business hours on Friday will arrive the following Monday.

Wine shipments require a signature, at the time of delivery, from someone 21 years or older. No wine will be delivered to a visibly intoxicated person, and any person unable to produce age verification forfeits their right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot until appropriate identification is produced, or it may be shipped back to us.

All costs associated with the return due to unsuccessful delivery attempts will be charged to the customer. In the unlikely event of damages in transit, customers are responsible for filing claims directly with the respective third party transit carrier (UPS or FedEX.) Shipping charges include costs for third party transit and all product-handling costs. Orders are shipped following credit card authorization.

States We Ship To
Due to legal restrictions on shipments of wine and other alcoholic beverages, we are only permitted to ship to the following states: Alaska, California, Colorado, Connecticut, District of Columbia, Florida, Idaho, Illinois, Iowa, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Oregon, South Carolina, Tennessee, Texas, Vermont, Virginia, and Wisconsin.

Credit Card Refunds
Upon receipt of your returned shipment, we will process a refund for the amount of purchase, less third party transit carrier imposed fees. Refunds will be applied to the credit card used at time of purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.

Return Policy
We guarantee your satisfaction with the quality of our products. If for any reason you are dissatisfied with your order, please contact us within 30 days of receipt of your order.

Privacy Statements
Cookies
A cookie is a piece of data stored on the end-user's hard drive containing information that relates directly to the end-user's visit to our web site. Any information placed in the cookie is accessible ONLY to GNE, and will NOT be sold or shared with anyone else under any circumstances. We use a cookie to store a unique session identifier, and this allows us to maintain your shopping cart and personal information. We are also able to maintain your session information from one visit to the next.

Customer Care
Federal and California state law requires us to request identification from each consumer to prove that you are of age to legally purchase alcohol. To process an order, we need your name, home or other physical address, including street name and name of city or town, email address, telephone number, date of birth and credit card number. We understand the sensitivity of this information and maintain our files on a secured server to protect against unauthorized access. In addition to obtaining personal information, we may collect tracking information for statistical purposes that is disclosed to third parties. This aggregate information is for statistical purposes only. It is for understanding consumer trends and does not contain any personal information about you.

Information Collection and Use
To process an order, we need your name, home or other physical address, including street name and name of city or town, email address, telephone number, your date of birth and credit card number. We understand the sensitivity of this information and maintain our files carefully and do not share this information with any other organizations. All of the customer data we collect is stored on a secured server to protect against unauthorized access. As a visitor to our website, we will track visits to the pages and links on our websites so we can make decisions about the design and usage of the website. We do collect the email addresses of those who communicate with us via email.

Greg Norman Estates. The Official Wine of Adventure.